Pricing doesn't get any simpler
We all shop differently, which is why we offer plans to suit your needs as a frequent shopper or an occasional shopper. Begin on whichever plan you are comfortable with and start shopping today!
Combining multiple packages into one shipment could save you up to 70% in shipping costs.
Save 30% in handling charges for shipments made using a premium account. The discount is automatically applied to save you money on every shipment.
Receive photos of your package before it arrives at your doorstep so we can help you address of any potential concerns without paying for international returns.
Our packaging experts identify and repack oversized packages to bring down the billable weight on your shipments to save you money.
Our concierge service allows you to continue shopping at your favorite merchants even when your card is not accepted by the merchant. Place a service request and we'll purchase the item on your behalf.
Store your packages for an additional 45 days after your free storage period if you need more time.
Are membership fees billed monthly or annually?
Membership fees are billed annually, on the first day of service. This does not include any trial periods since the period is free.
What is the handling discount?
The handling discount is a 30% discount on the effective handling rate.
What is the effective handling rate?
The effective handling rate is 10% of the shipping rate automatically factored into returned estimates. This covers package processing and document preparation according to international customs standards.
Can I upgrade my plan at any time?
Yes. If you are currently thinking of trying our basic service because you are an occasional shopper or just don’t want to be on a paid plan, go right ahead! We’re quite positive you’ll love us and eventually end up on our premium service. We’ll even honor any promotion that was available when you first signed up on the basic plan.
Will I lose anything when I upgrade?
Of course not! In fact, you will not only gain access to some great stuff by upgrading but you’ll be saving yourself quite a bit of money as well since all services on the premium membership are heavily discounted, if not already free.
What happens during the trial period?
During the trial period of our premium membership, you get to use everything any of our premium users have access to any additional fees.
What if my basic membership account is inactive for 12 months?
Because we are not like other companies, we do not charge an inactivation or termination fee. Your account will only be deactivated if you do not log in for 12 consecutive months. We're hoping this is not the case but don’t worry, you can always reactivate just by logging in.
Any discounts for non-profits?
Part of our mission is to facilitate international eCommerce in hopes of making the world a better place and we understand you have a commitment to help others too. For this reason, we’ve got you covered too! We offer a 50% discount on our premium memberships fees to non-profit/educational organizations. You'll need to email firstname.lastname@example.org from your official email with the following information to receive this discount. Your website, ‘.org’ or ‘.edu’ email, and a document certifying your non-profit status. Each application is reviewed on a case by case basis so please allow us some time as we work try to get you set up as quickly as possible. Only applicable to non-commercial, non governmental and non-religious organizations.